Reviews About Our Des Moines Plumbers & Plumbing Services
Roto-Rooter Des Moines is rated 5 /5 based on these 9 happy customer reviews
I cannot say enough about the prompt, courteous, professional service I have received any time I have called the Grimes Roto-Rooter shop. Kyle responds within hours of my call and efficiently and effectively corrects any plumbing problems I have had, whether just to tighten a screw on my sink faucet or to completely replace a faulty water heater. In the case of the water heater, even though my call was an emergency call, he cleared it with his boss to give my water heater problem top priority, hauling it out immediately before bringing back the new one. The entire procedure from inspection of old heater to completion of new installation took less than 2.5 hours. And he saved me a terrible mess because when he unloaded my old heater at the shop, the bottom fell out. I repeat: I cannot say enough good things about the Grimes Roto-Rooter franchise, its office staff, as well as its service representative. I would highly recommend them!Barbara Borst 7/1/2016
Did a great job. You need to hang on to him!
THANK YOU FOR THE OUTSTANDING CUSTOMER SERVICE! We wish all you continued success and best of luck in the future!
Dustin was not only professional and reassuring during his visit, he was very informative. He called out a senior tech who had visited my house prior and they were both so helpful and even got me to laugh when I was mortified my basement was backed up with waste. Kudos to them both. I was frustrated and embarrassed when they arrived and was relieved they were able to fix the situation. Thank you for having valued employees who take the time to treat the client, not just the plumbing issue.
Kirk Kramer is the name of the tech that provided service at my house. I was impressed with his professionalism as well as his knowledge of the company and the business.
Your Service Technician, Conner Hunt was very professional, extremely knowledgeable over a wide range of my problems and provided the highest level of customer service! The next time I need any plumbing service, Roto-Rooter will be my one & only phone call & and Ill ask for Conner by name!
I just thought I would drop a quick note to say “thank you” for the nice work recently done at our home. This spring we have had to have the Roto Rooter crew out several times thanks to our bum sewer line, but each time your service technicians were professional and thoughtful. Ultimately the fix ended up being a significant job, but I appreciated the extra effort to document the repair work in the street and get everything taken care of in a timely manner. We would have no problem recommending Roto Rooter to others for their plumbing needs. Thanks again and please pass this on to the rest of your team!
We would like to commend the men who did the work for their care and skill in doing the job. Ryan Sharp is a skilled backhoe operator who did a wonderful job in carefully extracting the old field tile without collapsing the side of the septic tank. He also cleaned up the dirt in the yard very well when back-filling the trench. Chad Leger did an excellent job of cutting, fitting, and gluing the pipe from the septic tank, through the wall, and into the existing drain pipe. I check the inside fittings for leaks this morning and could find none. He is very skilled at this trade. I didn't get the name of the young fellow who broke up the concrete in the basement but he did a good job as well, cleaning up the work area behind him when he was finished. As you can tell, we are very pleased with the work your people did, and will certainly contact you for any future work, as well as recommend you to our friends.
Thank you so much for the service. Your technician was on time, friendly and professional. He took care of the problem and offered some preventative measures. I will tell all my friends about your excellent service.
At Roto-Rooter of Des Moines, we have even inspired some of our customers to write poems about our plumbing services. See what this local customer had to say about the service our Des Moines plumbers provided:
Ode to Our Sewer
Beneath the depths,
The commode smirks,
We watch as our dilemma unfolds,
More trouble follows, cause untold,
A subterranean route has failed,
A call to Roto-Rooter entailed,
O’ laundry piles and toilet woes,
We wait for answers from the pros,
The bathroom runs, we are distraught,
Can anyone loan us a chamber pot?
To Casey’s (General Store) early and end of day,
They know our schedule! To our dismay!
The estimate, digging and replacing of pipe,
With a professional touch and minimal hype,
The job completed on time and with care,
There was never a doubt, with time to spare.
At times frustrating and others, not fun,
Our sincere thanks to all for a job well done!
To Jim, Larry, Robert, John, Mark, Chad, Ryan, Dave, Barb, Ashley and Lindsey and everyone who assisted us,
THANK YOU FOR THE OUTSTANDING CUSTOMER SERVICE!
We wish all you continued success and best of luck in the future!
-From a Roto-Rooter Des Moines satisfied customer from August 2013